The first step to becoming a better public speaker is learning to develop your observational skills. The power of observational learning is well documented by psychologist Albert Bandura, who implemented some of the seminal studies in the area and initiated social learning theory. Just as the name implies, observational learning involves the process of learning to copy or model an action or behavior simply by watching someone else do it. Because we all observe public speakers every day—at business meetings, conferences, churches, charity events, social activities, and on YouTube and TV—we have the opportunity to be influenced by the words and ideas of others. And if we pay close attention we can also learn to crack the code and uncover the mystery of what makes one person exciting and effective and another person a complete bore. Here is a short list of actions you can take to become a better consumer of speaking:
- Watch the speaker’s performance or platform skills. What behaviors make the speaker look energetic and alive? Is the speaker using effective eye contact, facial expression, posture, gestures, and movement? Are you working hard to listen and stay awake, or are you captivated and intrigued?
- Listen to the speaker’s voice. Is the speaker using well crafted and powerful vocal resonance skills including volume, enunciation, pronunciation, pitch, inflection, pauses and rate of speech? Are you listening with interest or is your mind drifting off to plan your next vacation?
- Take note of how the content is organized. What is the overall theme or purpose? Is there an attention grabbing opening and call to action at the end? Are there three to five clearly stated main points? Is the message audience-focused? Or are you confused, overwhelmed, and bored?
- Examine the content details. Look for the unique use of stories, testimonials, rhetorical questions, examples, facts, quotes and humor. Are you stimulated and curious, or have you heard it all before?
As you watch others, take notes. One speaker may use a technique that you want to try, while another might use one to avoid. Make a long list of the skills you think are most effective and then practice your newly consumed skills every day so that you too can use them the next time you speak. This is one instance where the more you consume, the better you get.