If you’re feeling nervous about giving an upcoming presentation, use your voice to your advantage. In other words, as you speak, make your voice sound like you are enjoying yourself even if you’re under stress. Easier said than done? Perhaps. But the sound of your voice will convey confidence so that even if you are nervous you won’t sound nervous.
Have you ever found yourself sitting in the center seat of a packed auditorium—hemmed in on both sides by people and laptops—listening to a keynote speaker who is supposed to be imparting knowledge and wisdom, but instead is droning on and on? You want to run, but you can’t. So you endure what seems like torture.
You probably think this only happens in large university lecture halls, right? Not so. I’ve seen it at trade shows, association meetings, speaker forums, customer meetings, and yes, even at TED talks. One can only wonder what these speakers were thinking. How could they come to an event of such high caliber and not be prepared?
The funny thing is, if you ask them, they might tell you they spent a lot of time preparing, perhaps even over-preparing. Because the truth is that you can prepare and still not do well if you prepare incorrectly. In other words, not all preparation is the same.
Here is a list of the seven “sins” of poor presentations—all of which focus on the mistakes made when speakers prepare for their presentation incorrectly. Avoid committing these errors and you can give a stellar speech every time.
- Not having the right intention: In public speaking, as in every other worthwhile pursuit in life, intention is everything. If you don’t have a clear goal and objective for your speech, your audience will know it and become lost and confused … and most likely so will you. So set your intention, state the purpose of your presentation, and tell your audience what you hope your presentation will achieve for them.
- Not preparing your content before you prepare your PowerPoint™: Many people are in the habit of creating their slides before they create their full content, as if the PowerPoint slides are the end game instead of a useful, though limited, outline. They never take the next step to fully develop their message. That’s like building a house with a napkin drawing instead of a blueprint, and we all know how risky that can be. Take the time to fully develop your message first, and then create powerful visuals to accompany it.
- Not realizing that your content has two parts—message and structure: This is the tricky part for some presenters. Creating an interesting story line and developing an exciting topic complete with great examples, metaphors, and data comes naturally to some, but then taking the next step and forging that great content into a simple, easy-to-follow beginning, middle, and end structure is overlooked. Too much content without enough structure can leave the audience overwhelmed and perplexed.
- Not practicing your delivery ahead of time: Most people know better than to wing it in front of a large, high-stakes crowd, but there are plenty out there who think they have enough experience to stand up and speak with very little rehearsal. Every audience is unique and deserves your time and preparation. The best speakers practice out loud at least three times before every presentation they give.
- Not showing physical excitement and passion: Passion is an overused word when it comes to public speaking, but that’s because it is such a necessary component of a successful speech. You may feel plenty of real passion for your subject, but if you don’t practice showing it you will not be able to convince your audience that you mean it. Showing how you feel about your subject is just as important as knowing the details of what you are talking about.
- Not letting your voice be free: The human voice has the capacity to excite, stimulate, persuade, and inspire. Let your voice ring free of inhibitions by speaking with power, raising your pitch, using inflection, and exploiting dramatic pauses. The audience loves the music of the human voice, so make sure to let yours sing out and work for you.
- Not showing confidence and energy: There is the old adage that if you happen to be charismatically challenged you should “fake it until you make it.” That means even if you’re not “comfortable” performing with more vocal strength and physical action you must still do it. The audience depends on you to be lively and energetic during your presentation. They will forgive you if you try and fail, but they won’t forgive you if you don’t try at all. The more you practice, the easier this becomes. So take a chance at success and Come Alive!
When you prepare your presentation, be the saint and not the sinner! Use your knowledge of good presentation skills and prepare the correct way so that even those audience members stuck in the center of the crowd will stand up and cheer for you.
Please let me know what other preparation “sins” you would add to this list!
Imagine knowing your audience members’ questions while you’re speaking and being able to address them on the spot, before the Q&A. Imagine getting a better “read” on what your listeners are thinking or understanding about your topic and not having to solely rely on their non-verbal cues, which may not always be accurate. Imagine having an audience truly engaged from your first word to your last, because you know without a doubt that you’re delivering the information they find most useful.
The good news is that today’s technology tools can help you do that—while you’re speaking in real time. While some people may think that having technology front and center during a presentation (aside from PowerPoint™) would be too distracting and hard to manage, there are technology tools that make engagement much easier. Here are the three to consider using for your next presentation.
- Twitter. For years, we’ve all heard the request made before important or main stage presentations: “Please turn off your phones.” These days, however, more and more speakers are instead saying, “Please take out your smart phone and turn it ON. Go to your Twitter app and tweet me your questions during the presentation. I’ll monitor it from up here and answers any questions I can in real time.” You can even make a special hashtag phrase that relates to your presentation to make monitoring easy. This low-tech technology approach is simple for audience members (most probably already have Twitter on their smart phone), and those who don’t can follow along and still ask questions by logging into a Twitter conversation tool like Twubs. Don’t like or use Twitter? Just have people text you their questions in real time.
- Audience Response Systems. At the other end of the technology spectrum are Audience Response Systems (ARS). These are hardware and/or software technologies that audience members use to give feedback in real time. If you’ve ever taken part in polling during a presentation, where you received a gadget and then pushed a button to enter your response, you’ve used an ARS. Of course, ARS tools have evolved over the years and come in all shapes and sizes and do much more than simple polling. To get an idea of what ARS offers these days, check out Turning Technologies.
- Apps. Need more audience engagement? Yes, there’s an app for that! One I recently learned of is called Join Speaker. What’s nice about apps is that they don’t require a special device like an ARS does. Rather, the attendees use the browser on their smart phone or tablet, enter your unique URL, and then interact with you, sharing input (questions, comments, or ideas) and even voting on other audience members’ input.
Of course, no technology can replace the essentials for audience engagement, such as using gestures, making eye contact, speaking with passion, and practicing your presentation so it sounds natural. Those are the timeless techniques that will never go out of style and are vital to your foundational skills. But still, it’s nice to know that technology can help with the engagement factor and actually encourage input and participation. When used wisely, today’s technology can positively impact your audience’s experience.
In many career paths (business, media, PR, etc,), public speaking skills are essential. Whether giving a presentation to your boss, a group of your peers, or simply interviewing, knowing how to express yourself and your ideas clearly is critical. The good news is that there are an incredible number of online resources that can help you sharpen your skills. The bad news? Well, there are an incredible number of online resources to sift through, making it difficult to find what will help you the most.
The folks at Masters In Communication realized this double-edged sword … and they did something about it. Knowing that there are lots of great resources for speakers online, they set out to compile and highlight the best of the best. The result is Public Speaking 101: The Top Online Resources, which are broken down into four categories:
1.Public and professional speaking
2.Presentation blogs and tools
4.General communication and debate
So how did they decide which people and companies to include in their list? They began their research by perusing search engines and asking their current readers for recommendations on quality sites. After contacting a few of the early contenders, they sought out more recommendations from those in the public speaking field. After all, who would know the top online resources better than those actually in it?
From there, they examined each resource and attempted to categorize and accurately describe each site for their readers. Many sites received quite a few mentions and had large followings on social media, so it was easy to identify them as deserving of inclusion. Others may not have been as strong in their followings, but they offered deep content and valuable resources and insights on the subject. Ranking these sites exactly would have been too difficult and subjective; coming to a consensus on 101 great sites to include on a comprehensive list was more practical. The result is the comprehensive list that’s published today.
So if you’re tired of endless searching for reliable information about public speaking, check out the list (scroll down to entry #6 and you’ll see me!). It’s a great resource that will help you now and in the future.
Public speakers are everywhere, and no matter how hard I try to take time off from my focus on presentations skills, some of the topics I’m most interested in are often served up through this medium. So even when I’m on vacation I’m watching and listening to presentations. This summer was no exception.
At the top of my personal interest list these days is the health of our oceans. While on vacation near the Atlantic Ocean my husband and I sought out forums and lectures focusing on this topic.
Did you know that the plastic pollution in our oceans is a disaster in the making that not only affects the health of all marine life but our own health as well? Are you aware that 2 million plastic bottles are used in the U.S. every 5 minutes, and 60,000 plastic bags are discarded in the U.S. every five seconds? What happens to the majority of all that plastic? It is consumed by marine life and hence by us, washed up on our shores, and can end up in one of the 5 gyres in our oceans.
Here are some facts from the 5 Gyres website:
- The short-term convenience of using and throwing away plastic products carries a very inconvenient long-term truth.
- These plastic water bottles, cups, utensils, electronics, toys, and gadgets we dispose of daily are rarely recycled in a closed loop.
- We currently recover only 5% of the plastics we produce. What happens to the rest of it?
- Roughly 50% is buried in landfills, some is remade into durable goods, and much of it remains “unaccounted for,” lost in the environment where it ultimately washes out to sea.
Alarming information, isn’t it? The Plastic Pollution Coalition states that, “Disposable plastics are the greatest source of plastic pollution. Plastic bags, straws, bottles, utensils, lids, cups and so many others offer a small convenience but remain in the environment forever.” In order to do whatever I can to help this situation, I’ve taken the REFUSE pledge and am following the “4 Rs” of sustainable living: Refuse, Reduce, Reuse, Recycle.
In addition to the alarming information being presented, I have to confess that some of the speakers’ presentation skills also gave me quite a fright! During one of the talks, my husband, who is schooled in public speaking awareness thanks to yours truly, leaned over and asked, “Did he really say that?” Glad I wasn’t the only one noticing the how and not just the what.
So here, culled from the speakers I heard on my vacation this summer, is a list of public speaking disasters to avoid:
- Don’t tell us how awful you are as a public speaker. We’ll probably figure that out for ourselves soon enough, and you take away the surprise by dwelling on it at the beginning.
- Don’t ask us to look at your grandmother’s rear end as in, “See that large rear end? That’s my grandmother.” Really?
- Don’t show us a distracting made for Hollywood video of your mug, even if you are good looking, especially when you are trying to focus our attention on the serious topic we all came to hear. Remember, it’s about the audience, not the speaker.
- Don’t go off on an irrelevant tangent about your kids and then ask wistfully, “Why am I telling you this?” when answering a simple yes/no question. Unless it’s relevant to your message, we don’t care.
- Don’t tell us you’re in a rush to leave because you have another speech to give in a nearby town and have to cut ours short. After hearing that we will be thinking, “Are they a more important audience than we are?” Even though you want us to think you are so in-demand that you double booked yourself, we know you’re only “almost famous.”
- Don’t say, “What’s that slide doing up there? Oh, that was for my last presentation to the Governor. Yes, I spoke to the Governor about this topic.” What we hear is, “Look how important I am. Too bad you didn’t get invited to that event.”
Vacations are meant to take us out of our routines, provide new experiences, teach us important lessons, and offer up unexpected pleasures. But even with the newness vacations can provide, there is still the satisfaction that wherever you go, some things never change. Public speakers and speaking opportunities are everywhere, so remember this: when you’re presenting, you can never take a vacation from the best practices that make for a great speech.
Continuous learning is a key indicator of success. That’s because learning, at any stage of your career, means growth. New skills, new behaviors, and new knowledge translate into new opportunities. Achievement oriented people love and embrace this type of challenge. I’ve found that people seek continuous learning for various reasons. Sometimes it’s simply for the joy of learning. Other times there’s an outside force, such as a promotional opportunity or feedback from a boss or colleague that something needs to be fixed. And in some cases, the desire for learning stems from an internal force—the realization of a limitation or the feeling of being “fed up” with a certain behavior or attitude.
Whatever the driver, continuous learning is a process that requires a deep personal desire, a commitment of time, and the willingness to exert effort. What kind of effort? Well, that depends on what you’re trying to learn. In terms of learning related to improving presentation skills, the top things to work at are:
- Become a consumer of speaking: One of the most important ongoing best practices for sustaining your skills as a public speaker is to become a “consumer of speaking.” This means that you observe and analyze every speaker you see in every situation, from the principal giving the welcome address, to your boss at staff meetings, to the pastor in your church. Notice specific skills and behaviors. What are these speakers doing that engage or distract you? What skills or attitude do you want to emulate or avoid?
- Set your long-term goals: Skill improvement takes a long time. The first step is to identify your strengths and development areas and pinpoint goals you can commit to achieving within the next three months. Select one key strength (a skill you already do well and want to refine even more, such as using gestures or enunciating clearly) and one area you want to develop (such as adding stories to your presentation or working on your inflection). It’s also important to identify why you want to take action in these areas, as well as the result you are looking for.
- Commit to daily practice: One easy way to quickly expand your speaking skills is by using your everyday meetings and social events as opportunities for skill practice. First, identify all the meetings, events and social commitments in a typical week, and then assign a specific skill to practice at each of these meetings. For example, you can practice raising your volume at a staff meeting, your gestures at the dinner table, and your posture when waiting in line at the dry cleaners. You can see how quickly your practice time will accumulate!
- Leave no stone unturned: Yes, we are all busy and overloaded with our daily events, but there are dozens of opportunities every day to improve your public speaking skills. You can hire a coach, attend a class, or join a toastmasters group. Anything will help if your mind is clear that this is something you want to accomplish. Even your most modest effort will pay off.
Above all else, brag about your success! If you become a consumer of speaking, set long-term goals, practice daily, and leave no stone unturned, you deserve to celebrate. When it comes to continuous learning, every day will offer new opportunities for success, growth, and professional advancement.
When it comes to visual aids for a presentation, what’s the first thing you think of? If you said “PowerPoint™” or “slide ware,” you’re in the majority. That’s the default most presenters rely on. But the answers about visual aids that I’ve been getting from my clients recently (and what I’ve seen at their locations) have surprised even me. For example, I was working with a client in June and walked into the training room to find a chalkboard and box of chalk greeting me.
A few weeks later I walked into a client’s conference room to find an overhead projector.
Last week I was walking down the halls of a large tech company and peered into a conference room. I saw two walls of whiteboard covered with neatly drawn flow charts, bullet charts, and various other schematics—in bright colors.
A few days ago I was working with a client who used colorful 3x5 index cards to organize his key points and deliver his presentation. He rarely uses slide ware but relies instead on his conversational style and deep subject knowledge.
And just yesterday I watched a presentation where the presenter used a flipchart.
So, when was the last time you used a chalkboard, an overhead projector, a whiteboard, a flipchart, or even no visuals at all?
These clients I visited from various industries and organizations—a dental school, a utility company, a software company, a transportation company, and a non-profit organization—all taught me a lesson.
It’s easy to become complacent and narrow-minded about the types of visual aids we use—or don’t’ use. It’s also easy to fall into the trap of thinking that to be effective, a visual needs to be cutting edge and show off the latest visual gymnastics that PowerPoint can produce. And while I was at each location to share “best practices” and reveal the top design tips and staging usage, I learned that every one of these places and people were effective and had an impact because they knew their audience and used visual tools that they could relate to.
So when it comes to visual aid selection, here’s my best advice: Analyze your audience so you know what they expect and what will work for them. Then, understand the options available to you. Know what you are comfortable with and what will help you do your best to meet your audience’s expectations. When you follow that guidance, you’ll be able to produce visual aids that help both you and your message come alive and connect to the heart and mind of every audience member.
This week is the National Speakers Association annual convention. While I did not attend this year’s event, it got me thinking about what it takes to present at a large scale annual meeting—whether for a company or an association/industry. The key, I believe, lies in good planning—the kind that results in delivering a unified message and creating an atmosphere of “can do” collegiality. The best annual meetings provide an immersion in the uniqueness of the company or industry culture, important teaching moments, and opportunities to connect with colleagues. But the pitfall of any annual meeting occurs when the meeting gets out of control at the planning stage and caves in to excess, namely too much on the agenda and too many boring presentations.
If you happen to be giving one of these presentations, you have a unique opportunity to do your company, industry, and colleagues a huge favor—to pay it forward, so to speak, by taking the road less travelled and being a “kinder, gentler” presenter. How? By resisting the urge you may feel to deliver too much information in a typical PowerPoint presentation, just like every other presentation that will be given during the meeting.
If you are one of the chosen few who will deliver a presentation at the annual meeting, give your audience something that is easy to digest and that will lighten their load. Deliver a presentation so well rehearsed that your authenticity shines though. Give them a hard-core message delivered with just the right amount of charm and confidence. And do it so well that they feel the power to do the same for others in their presentations. When you pay it forward, they pay it forward. Here a few tips to help you do so.
- Plan with the planners in mind: Before you start planning your presentation, find out the meeting’s overall theme and goal. Understand why you were chosen to present. Is there a specific message they want you to give? Ask questions to clarify your role and any goals the planners have for you. If possible, check in with more than one person so you are certain of everything. Once you complete your due diligence, then you can tailor your presentation to focus on just one important area.
- Cut, Cut, Cut: You are one person and one presenter. So there’s no need for you to tell the audience everything. Remember that people are there to learn from many different experts. No matter how much you believe your audience needs to hear everything from you, you’re just one vital piece of the puzzle. Therefore, keep your message short, simple, and focused, and always tie your remarks to the meeting’s overall goal.
- Speak to the highest denominator: This is an important event. People from all levels will be there listening to you. Even with the broad spectrum of people in attendance, always perform for the people whose standards are the highest rather than for your most complacent audience members. This is your moment to shine for your boss, your boss’s boss, and even his or her boss. These people expect a lot from you, so be sure to deliver.
- Step out of the PowerPoint Box: Yes, PowerPoint is helpful…it’s even cool. But how about not using PowerPoint…at all. Think about the endless possibilities of doing something different and unexpected, like a treasure hunt or a group game. If you must use PowerPoint, design it with color, images, and sound. Use lively video clips or interactive pieces to entertain, educate, motivate, and inspire.
- Build in audience participation and involvement: Deliver your message with a light and creative touch. No matter how big the group, you can still get them talking to each other by pairing them up and asking them to share stories or to brainstorm ideas. Use your sense of humor, even if it’s modest. Tell inspiring stories and use examples to drive the message home.
Annual company and industry meeting status quo can have a powerful impact on your performance. You could fall in line, do the same old boring PowerPoint, and ignore the greater needs of your audience; however, if you do, you miss a great opportunity to truly excite and inspire others to act in a positive way. It takes confidence to pay it forward, but when you do you set off a chain reaction. Suddenly everyone’s presentations are more passionate, more creative, and more engaging—and everyone wins.
No one wants to give a less than stellar business presentation, but that’s what sometimes happens to even the most well intentioned people. While they know they need to prepare for the presentation (and they even want to), other things get their time and attention, leaving speech preparation on the back burner. Here are the three top things that get in the way of speech preparation…and how to overcome them.
- Work: Studies tell us that Americans work the longest hours among all industrialized countries. This is what the American Dream is about—having the drive to work hard and succeed. But many professional don’t think of giving a presentation as real work; rather, they view themselves as subject matter experts who have to give a presentation as a means to an end. To alleviate this, turn the tables and think of your next presentation as part of your real job. You wouldn’t short-change the professional tasks you are trained for and paid to do, so don’t short-change your presentation skills either. They are real work.
- Time management: It is not unusual for professionals to work 50-60 hours per week. Additionally, according to International Data Corporation (IDC), a global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets, Americans spend 32.7 hours a week online—for both work and personal matters. No wonder making time for speech preparation can be so difficult. To successfully fit it in, practice in chunks. Make a list of all the meetings you have in a given week. Assign a presentation skill to practice for each meeting. For example, in your Monday morning staff meeting you could practice eye contact, while at your employee briefing you could practice gestures—and there’s always the dinner table! Remember that practice and preparation can be spread out and incorporated into other daily tasks and activities.
- Business Travel: More than 405 million business trips are taken in the U.S. annually. The packing, travelling to and from the airport, time in the air, and then doing business preclude having adequate time for speech preparation. Ironically, the reason for the business travel often involves one or more members of your team giving a presentation. Many people use their time in the air to create their PowerPoint™ slides, but this is also a great time to practice the various sections of your presentation and to memorize your opening, transitions, and final thought. When you arrive at your hotel room practice your entire presentation out loud at least three times.
Giving great presentations is essential for business success. When you can overcome the top three distractions that impede your presentation preparation, you can hone your public speaking skills for continued professional growth.
What typically gets in your way for speech preparation? Leave your comments here and I’ll address them in a future blog post.
Nothing is more professionally satisfying to me than having long-term client relationships. I delight in the personal connections that develop over time. And as a people person, it’s thrilling for me to not only see people grow and change, but also to have a hand in it. Teaching is one of my life-long passions. And it is especially satisfying to teach other teachers. That’s why I love my students at San Francisco’s, The University of the Pacific, The Arthur A. Dugoni School of Dentistry. A few weeks ago I was working with a group of faculty at the dental school. These faculty members are dedicated, passionate professionals who are at the top of their game. They lecture, supervise students in the school’s dental clinic, have their own private practices, and give presentations at meetings and conferences all over the world. While there I heard this great feedback about the presentation skills training classes I’ve been conducting for them over the past three years: “These skills are now a part of our faculty culture. In fact, when someone is about to give a presentation we say, ‘Do a DeFinis!’ And when they give a great presentation we say, ‘She DeFinised it!’ Or, ‘That was a DeFinis.’”
What a great honor to hear my last name used in such a flattering way, and to know that it is not only an emblem of presentation success but also a rallying cry! DeFinis is my maiden name. I was named after my father, Angelo DeFinis, and our Italian name means, “the end or the finish.” So I like the connection here—that my name means to finish a presentation with excellence.
But there is more to learn from the Dugoni dental faculty. These prominent professionals also offer sound advice about what it takes to be an effective presenter as well as how to embed quality presentation standards into their culture. Here is what works for them:
- “Having strong commitment and dedication, just like we expect of our students.”
- “Preparation is key; don’t ever short-cut preparation.”
- “Having a system for presentation development that works every time.”
- “Having annual refreshers and video coaching so we brush up our skills.”
- “As a faculty member I have continuous opportunities to practice, so I’m learning every day.”
- “I’m constantly evaluating myself…and other faculty members…and everyone else I see!”
- “Having a common language to discuss our presentations with other faculty members.”
- “Holding the bar high for each other.”
These are the presentation best practices that are now integrated into the Dugoni culture. As the faculty strives for effortless delivery, effective messaging, and more engaged audiences they have created a culture that supports excellence. From the dental perspective, if you ask them, “Do I have to floss my teeth every day?” they will say, only half-jokingly, “Nope, only the ones you want to keep.” And from the public speaking perspective, if you ask them, “Do I have to prepare for every presentation I give?” they will probably say, “No, only the ones you want to DeFinis.”
I just completed a week’s training with the faculty at the University of the Pacific, Arthur A. Dugoni School of Dentistry. This is my third year working with them, so we’re practically like family now. During one of the breaks we were chatting about speech preparation when one of the women present, Bernadette Alvear Fa, Assistant Professor, Department of Integrated Reconstructive Dental Sciences and Director of Local Anesthesia Curriculum, mentioned that the most challenging preparation she ever did was when she was in labor with her son. In labor with her son? What? Prepping for a speech while in labor was something I certainly never expected to hear from anyone. I just had to get the details, and since we were all comfortable with each other, she didn’t mind sharing (or me sharing this story either).
I first met Bernadette in June 2011 when she was in my training class. I worked with her on her physical, vocal, and verbal delivery skills as well as her message development, and I gave her various options for preparation strategies to implement. At the time, she was 12 weeks pregnant.
Bernadette explained that in the months that followed the training, she gave numerous lectures with her ever growing belly, each time using the skills she had learned in my class. She was becoming a powerful and confident speaker. Interestingly, as her son started to kick, move, and punch from within, he always remained silent when she was lecturing or speaking in front of large crowds.
On December 3, 2011, Bernadette was officially 36 weeks and 1 day pregnant. She completed a lecture with a colleague and had one more official lecture to provide to the faculty 10 days later. She had the slideshow presentation ready to go and had reviewed it with her co-presenter. Then, on December 10, 2011, something unexpected happened. Bernadette’s water broke at 6:45 a.m. When she and her husband arrived at the hospital, she breathed her way through a few moderate contractions and then sent out a flood of emails to notify people at work that she would not be coming in on the following Monday and would not be giving her presentation (at least not “live”). Three hours later she had an epidural and decided it was time to work on her “voice over” for the presentation she was going to be missing on Monday. Since she couldn’t be at the presentation in person, she wanted her co-presenter to have her sections of the presentation complete. Talk about dedication!
According to the readings on the monitors, Bernadette saw that she was intensely contracting, and her son appeared happy as a clam and bouncing around joyfully. She asked all visitors in the delivery room to remain quiet, as the only microphone she had for the voice over was the one included in her laptop, which was low grade at best. Knowing she had to make do without her usual professional presentation tools, she drew upon the DeFinis Communications vocal delivery skills she had learned and did the entire voice over from her hospital bed while in labor.
Once complete, she emailed the presentation to her co-presenter. She then patted her belly and said, “Okay, son. Mommy’s done lecturing. It’s time to come out. We’re ready for you.” Forty minutes later, the world welcomed Christian Michael Fa. He waited patiently while his mom finished her work, enabling her to completely focus on the most important task at hand now—being his Mom.
I sat mesmerized listening to her story. She could have easily turned the lecture over to someone else to prepare the voice over, and I doubt anyone would have noticed. But powerful women never give up! Bernadette was determined to follow through with the commitment she made and had the presence of mind to use the skills she learned in our class to prepare a voice-over presentation in this most challenging environment. In a room filled with stress, anticipation, adrenaline, and the frenzied activity of nurses and beeping computer monitors, Bernadette stayed cool, calm, and focused. As a result, she did an amazing job on her voice over…even while in labor.
Ever since women entered the workforce, they’ve had to creatively overcome the challenges of balancing work and home. In this case, Bernadette went the extra mile. She used her determination, perseverance, and optimism to balance these two forces in a way I’ve never seen before. If a woman can do what Bernadette did—be in labor and prepare a complex, technical dental lecture—then surely women are capable of anything, whether it’s leading a company, saving lives, or delivering a powerful presentation under usual circumstances.
Bernadette is a true leader in her company and in her life. Christian has a lot to look forward to growing up with a role model of loving mother and confident professional.
Do you have an unusual or amazing speech preparation story? Share it here. We’d all love to read it!
This blog is part of my Wednesday for Women blog series, where I feature stories, resources and information to help women gain greater influence, power, and confidence in their professional and personal life. Please enjoy these Wednesday blogs and forward them to the powerful women in your life.
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I regularly write about the tangible aspects of public speaking (the concrete presentation skills), such as gestures, movement, language, and visual aids. But often, being a great presenter has a lot to do with that “certain something” the person possesses. Some people call it charm, energy, self-assurance, or charisma. Whatever you call it, it’s these intangible qualities that attract us to others. I use the word “intangible” to describe attributes that we all recognize but cannot easily quantify. I often spend my time trying to analyze, dissect, teach, and measure “intangible” behavior in others as it relates to public speaking because I believe that everyone can gain access to these qualities through awareness, learning, and skill practice. As a result of this work, I’ve found the most common intangibles to be:
- Attitude – an internal motivation to go above and beyond the call of duty
- Perseverance – a desire to put in extra time and effort
- Openness – a willingness to take coaching and advice… and to give it to others generously
- Tenacity – a commitment to work hard at skill development
- Charm – a natural courtesy toward others coupled with wit and people skills
- Maturity – a serious approach to their overall work, not just the outcome or results
- Courage – a readiness to try new things
These are just a few of the key attributes that make speakers attractive to their listeners.
The intangibles affect every aspect of public speaking. To pinpoint yours, I suggest you take a walk in nature by yourself to reflect on your intangibles, as this where your assets lie. Take into account how you feel about your presentation accomplishments, how well you relate to your listeners, and how people respond to your presentations and ideas. In addition to this self-reflection, solicit feedback from others. Ask your friends and colleagues, “What are my intangibles—my strengths as a speaker?”
Realize that your intangibles are often inter-related, making it difficult to pinpoint just one thing that makes you stand out. For example, I was recently working with a successful woman who knows she is a good presenter but doesn’t know exactly why. Her question to me was, “What am I good at? What don’t I need to worry about?”
It’s a tough question. We began by breaking down all aspects of her “charm.” We scrutinized her video of her presentation and looked at everything—her behaviors, the way she moves and uses body language, her micro-movements, the way she speaks, her vocal tone and qualities, her use of language, her sentence structure and vocabulary. In the end we discovered that it’s the way she puts it all together—how all her tangible skills are in resonance with each other—that makes her the unique presenter she is.
So while knowing and practicing the tangible aspects of public speaking is vital, also get comfortable with knowing and practicing the more intangible attributes that make you a successful presenter. You may not be able to “put your finger on it” just yet, but with a little self-reflection and feedback from others you can bring these qualities to your awareness, and ultimately use them to enhance your speaking success.
“I have to give a speech in a few weeks and I’m already nauseous and anxious. I need to talk to someone wise. Can you please call me?” This was a voicemail message I received last week from someone obviously in need of help.
Every once in a while I get a call like this one, and over the years I’ve discovered that these types of clients are often looking for more than just the skills of public speaking. They want other answers to help them manage their speech anxiety, such as how wise people handle the stress of creating and delivering a speech for the first time.
I’ve learned to take it slow with clients like this and to let them talk. So in the process of being a speech coach, I also become a listening coach. I ask questions to keep the conversation going in the right direction, provide feedback on what I hear, and re-phrase and re-state what they say to ensure clarification.
It’s true that a good coach is a chameleon—capable of changing colors to meet the emotional needs of the moment. This is something relatively easy for me to do and something I enjoy. I love to delve into a person’s deepest challenges and explore those places where people hold their fear and discomfort. I like understanding what makes people tick and why they feel the way they do. And I believe once we understand what’s causing the fear we can then move away from it, see things with greater perspective, and begin building confidence. Taking the time to search for a cause often helps people understand what’s getting in the way of moving forward. This sets the stage for the action oriented work that is to come.
So what happened with the person who left that voicemail? What did I discover about her when I prodded, probed, and questioned her fears?
I learned that she had not prepared—she hadn’t even thought about her presentation. She didn’t know much about her audience or why her boss selected her to give the presentation. She was deeply afraid that she would fail, embarrass herself, and let everyone down in her department. She was calling me for a shoulder to cry on. She wanted to whine, to complain, and to enlist my support to allow her to do it. I listened to her carefully, thoughtfully, and actively, but in the end I still had to provide “tough love” and offer a different vision than the one she had created in her mind. I had to give her enough direction and support so she could take action.
“Results,” I told her, “don’t come from hoping, wishing, whining, or complaining—they don’t even come from wisdom. They come from making a commitment to act no matter how small a step you take.”
I had to throw my gentle version of cold water in her face to move her out of the paralysis she had talked herself into and onto a new action oriented direction. Just like any behavior change, such as losing body fat or building muscle, talking about it won’t do a thing. You have to take action continuously every day. Nothing else will do.
So does wisdom play a role in public speaking? In a way…yes. Whether it’s in public speaking, losing weight, having a fulfilling relationship, or achieving great success in your chosen career, those with true wisdom know when and how to take action so they can make their lives better. Wisdom—coupled with action—brings success.
The first step to becoming a better public speaker is learning to develop your observational skills. The power of observational learning is well documented by psychologist Albert Bandura, who implemented some of the seminal studies in the area and initiated social learning theory. Just as the name implies, observational learning involves the process of learning to copy or model an action or behavior simply by watching someone else do it. Because we all observe public speakers every day—at business meetings, conferences, churches, charity events, social activities, and on YouTube and TV—we have the opportunity to be influenced by the words and ideas of others. And if we pay close attention we can also learn to crack the code and uncover the mystery of what makes one person exciting and effective and another person a complete bore. Here is a short list of actions you can take to become a better consumer of speaking:
- Watch the speaker’s performance or platform skills. What behaviors make the speaker look energetic and alive? Is the speaker using effective eye contact, facial expression, posture, gestures, and movement? Are you working hard to listen and stay awake, or are you captivated and intrigued?
- Listen to the speaker’s voice. Is the speaker using well crafted and powerful vocal resonance skills including volume, enunciation, pronunciation, pitch, inflection, pauses and rate of speech? Are you listening with interest or is your mind drifting off to plan your next vacation?
- Take note of how the content is organized. What is the overall theme or purpose? Is there an attention grabbing opening and call to action at the end? Are there three to five clearly stated main points? Is the message audience-focused? Or are you confused, overwhelmed, and bored?
- Examine the content details. Look for the unique use of stories, testimonials, rhetorical questions, examples, facts, quotes and humor. Are you stimulated and curious, or have you heard it all before?
As you watch others, take notes. One speaker may use a technique that you want to try, while another might use one to avoid. Make a long list of the skills you think are most effective and then practice your newly consumed skills every day so that you too can use them the next time you speak. This is one instance where the more you consume, the better you get.
For the last few weeks I’ve been working with a new client, helping him prepare for a large meeting. He’s already a good speaker—the kind of person who actually likes to prepare (which is always a “gift” for me!). He is creative in his approach to content development and open to using a bit more dramatic stage technique and image-based slides. And he has a confident style. To help him be even better, we are working on a few improvement areas—posture, gestures, slowing down his rate of speech, and helping him to be conscious of his energy so he can direct it with more control. He’s been practicing not only in our sessions, but also in his daily meetings and phone calls. He’s really a gem to work with.
He gave his presentation last week to 300 people. When we debriefed afterwards, he seemed disappointed that he didn’t do better. He prepared and was more aware of what he was doing, but he found that he fell into some of his old habits too easily and didn’t catch them in time to correct them.
His experience reminded me of a quote:
“There are always three speeches for every one you actually gave. The one you practiced, the one you gave and the one you wish you gave.” -Dale Carnegie.
Having seen the speech he practiced, I thought he was ready for prime time. He felt the same—skilled, prepared, and confident. Then there was the one he actually gave. I didn’t see this one, but he said it didn’t go as well as he had hoped—he spoke too fast, was not as smooth in using his physical skills, and did not take time to respond to the audiences’ reactions to certain parts of his message. Then, of course, there’s the speech he wished he gave—the one that would have surpassed even his excellent practice speech.
When asked what prevented him from giving this last speech, he said, “I didn’t know what the stage set up would be, and it was very small, so I couldn’t move as much as I’d planned. There was a podium and I stayed away from it, yet I felt cramped and tight. I spoke too fast and noticed that my heart rate speeded up sometimes. I didn’t feel as connected to the audience as I wanted to be. And the one interactive piece I planned didn’t work as well with the real audience in front of me as it did in rehearsal.”
But not all was lost because he did learn several important lessons from the speech he wishes he gave. As he explained, “Next time I’ll find out ahead of time about the size and set up of the stage, and then I’ll practice for that size instead of practicing for a much bigger stage. I’ll also practice my rate and slowing down when I’m in everyday meetings and on the phone. In fact, I’ll slow down even more than I think I need too. Finally, I’ll give the audience more time to react to certain slides. I’ll pause longer, and I won’t rush.”
That’s all great advice. So remember, that speech you practiced…well…that’s just what it was: Practice. When you stand up to give the real speech, that’s when you need to have your wits about you to be able to actually do what you’ve practiced and manage the unexpected. As for the speech you wish you gave, that one is by far the most important and something every speaker strives for but sometimes doesn’t attain. However, if you can learn from your experience, there is really no loss or failure. The “on-stage learning” is critical for future success as long as you take the time to analyze the lessons. So even though you may give the perfect speech at some point, there will always be something to learn—and that’s what makes public speaking so challenging…and enjoyable.